Question 1

What happens to my family's data?

Accepted Answer

Your family's content — photos, recipes, documents, stories — is stored securely and never shared with or visible to other families on the platform. Each family's space is completely separated from every other family's.

Question 2

Who can see what inside my Cultural Home?

Accepted Answer

Different rooms have different privacy levels. Shared spaces like the Living Room and Kitchen are visible to everyone you've invited into your family's home. Private spaces — like personal journals — are restricted to only the people you choose to give access.

Question 3

Can I control who in my family sees what?

Accepted Answer

Yes. Families aren't uniform, and Cultural Home is built around that. Every room and shared item respects the role of the person viewing it — homeowner, relative, guest, or neighbor — and you decide who lands in each role. Sensitive items (private journals, the vault) stay invisible until you explicitly grant access.

Question 4

What if a family member adds something I don't want shared?

Accepted Answer

The Homeowner of a family home can remove any item from the shared rooms at any time. Members can always remove their own contributions. Disagreements about what belongs in the family story are a relationship question first and a permissions question second — we give you the controls; you keep the conversation.

Question 5

Can other people edit or change what I've added?

Accepted Answer

By default, only you can edit what you've added. Shared structures like the family tree allow collaborative edits among homeowners and relatives so the story can be kept accurate together, but every change is tracked and reversible.

Question 6

Is there a way to verify who's really in my family circle?

Accepted Answer

People join your home only through an invite you send, sign in to their own account, and appear in your member list with the role you assigned. You can revoke any invite or remove any member at any time from Settings → Family management.

Question 7

Is my data sold or used for advertising?

Accepted Answer

No. Cultural Home doesn't sell family data, and we don't use your personal stories or photos to target you with ads.

Question 8

Why do you charge instead of being free?

Accepted Answer

We intentionally charge a small fee rather than offering this for free, because free tools are often free because they monetize your data elsewhere. A modest subscription means our incentive is keeping your trust — not selling your information.

Question 9

What if I stop using Cultural Home, or the company changes?

Accepted Answer

You always have a way to access your own information independently of the platform. We're building toward full data portability, so your family's history is never locked away or held hostage by any single piece of software — it's yours, and it stays yours.

Question 10

What if Cultural Home shuts down someday?

Accepted Answer

It's the fear underneath every other question on this page, and it deserves an honest answer. Our commitment today: you can export your family's archive at any time from Settings → Security & data, and we're finalizing a written wind-down policy that guarantees advance notice and a final export window. We'll publish the full policy here once it's signed off.

Question 11

Can I delete my information?

Accepted Answer

Yes. You control what stays and what goes, and removing something removes it from your family's space.

Question 12

How often is my data backed up?

Accepted Answer

Your content lives on managed cloud infrastructure with continuous backups, and you can export a full copy at any time from Settings → Security & data. We're finalizing the exact retention windows and will publish the specific cadence here once it's confirmed — we'd rather leave this blank than invent a number.

Question 13

What happens to my family's information if something happens to me?

Accepted Answer

You can designate other family members or trusted contacts who can access your family's home if you're no longer able to manage it — so the memories you've gathered don't disappear with you.

Question 14

Can I leave a message for someone to find after I'm gone?

Accepted Answer

Yes. Time Capsules let you record a note, photo, or video today and schedule it to be revealed to a specific person on a future date — a birthday, a graduation, or a moment only you know is coming.

Question 15

What happens to features marked "Coming Soon"?

Accepted Answer

We're launching with the core experience — your family wall, message board, photo albums, and kitchen/recipes — fully built and tested. More advanced features like private journals and the document library are in active development and will roll out as we validate the platform with real families.

Question 16

What happens to my account if I can't pay anymore?

Accepted Answer

Your family's archive isn't a productivity tool — losing it is uniquely painful, and we won't treat it like a SaaS subscription that quietly evaporates. Our commitment today: if a payment lapses, your data is preserved and you keep export access while we work it out with you. We're finalizing the formal grace-period and read-only policy and will publish it here once it's confirmed.

Data, security & privacy FAQ

Your data, your family

Privacy & how we make money

Permanence, portability & loss

Features & account